Privacy Policy BigBat

Introduction

BigBat is fully committed to safeguarding the privacy and security of every member on our platform. This Privacy Policy explains in detail how we collect, store, use, and protect your personal information when you register or use BigBat's services — whether through our official website, mobile app, or any other official channel.

By registering and using the BigBat platform, you are deemed to have read, understood, and agreed to the terms set out in this Privacy Policy. We encourage you to read this document carefully as it provides a clear picture of your rights as a user.

This policy applies to all users in Malaysia and is aligned with the requirements of the Personal Data Protection Act 2010 (PDPA). Should there be any material changes to this policy, we will notify you via an in-account notification or your registered email.

Information We Collect

BigBat only collects information that is strictly necessary to deliver the best service to you. The information collected includes:

• Personal Information: Full name, date of birth, identification number (MyKad / passport), gender and nationality — required for identity verification (KYC).
• Contact Information: Email address, mobile number, and residential address provided during account registration.
• Financial Information: Bank account number, bank name and transaction details for deposits or withdrawals to enable secure payment processing.
• Usage Data: Activity logs, game history, login dates and times, and your device's IP address.
• Device Information: Device type, operating system, browser version, and unique device identifiers for security and fraud detection purposes.
• Cookies & Similar Technologies: We use session cookies and functional cookies to enhance the user experience and keep your login session secure.

We never collect sensitive information beyond the scope of platform operations without your explicit consent.

How We Use Your Information

Information collected is used solely for purposes related to the operation of the BigBat platform. We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. The primary uses of your information include:

• To verify identity and process new account registrations.
• To process deposits, withdrawals, and financial transactions quickly and securely.
• Providing effective and responsive customer support.
• To send notifications relating to promotions, bonuses, and important account updates.
• To detect and prevent fraudulent activity, money laundering, and platform abuse.
• To comply with applicable legal and regulatory obligations in Malaysia.
• To enhance platform performance, game quality, and the overall user experience.

Data Encryption & Security

The security of your data is BigBat's top priority. Our platform employs multiple layers of protection designed to prevent unauthorised access. All data transmitted between your device and our servers is secured using 256-bit SSL/TLS encryption — the same industry standard used by leading financial institutions worldwide.

Your account password is stored in hashed form using the bcrypt algorithm, meaning we cannot read your password in its original format. We also support two-factor authentication (2FA) as an additional security layer, which you can enable in your account settings.

Our server infrastructure is protected by multi-layered firewalls, intrusion detection systems (IDS/IPS), and regular security audits conducted by independent parties. Internal access to user data is granted only to authorised personnel on a strict need-to-know basis.

Third-Party Sharing

BigBat does not disclose your personal information to third parties except in the following circumstances:

• Payment Service Providers: Trusted payment processing partners who facilitate smooth deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• KYC Verification: Licensed third-party identity verification service providers to ensure the authenticity of your documents.
• Legal Compliance: When required by court order, regulatory authority directive, or any applicable Malaysian law.
• Fraud Prevention: Security analytics companies that help us identify and prevent suspicious activity on the platform.

All third parties we work with are required to uphold data protection standards at least equivalent to those we set ourselves.

Your Rights as a User

In accordance with the PDPA 2010, you have the following rights regarding your personal information at bigbat:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Withdraw Consent: You may withdraw your consent to receive marketing communications at any time via your account settings.
• Right to Erasure: Subject to legal and regulatory requirements, you may request the deletion of your account and personal data.
• Right to Complain: You have the right to lodge a complaint with our data protection team or with the Personal Data Protection Commissioner of Malaysia.

To submit any privacy rights request, please contact our support team through the available channels within the platform.

Data Storage & Retention

We retain your personal information for as long as your account is active or for as long as necessary to fulfil the purposes outlined in this policy. Financial transaction records are kept for a minimum of 7 years in accordance with Malaysia's applicable Anti-Money Laundering (AMLA) requirements.

Once an account is closed or data is no longer required, we will securely delete or anonymise your personal information using standardised data disposal procedures.

All data is stored on servers located in certified data centres with strict physical and digital access controls. We do not store user data on public networks or unsecured environments.

Cookie Usage

BigBat uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. We use three main types of cookies:

• Session Cookies: Automatically deleted when you close your browser; used to maintain your login session.
• Functional Cookies: To remember your language, region, and display preferences for a seamless ongoing experience.
• Analytics Cookies: To help us understand how users interact with the platform so we can continuously improve our services.

You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the platform.

Privacy Policy Updates

BigBat reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or service improvements. Any material changes will be communicated to you via an in-platform notification or your registered email at least 7 days before taking effect.

We encourage you to review this page periodically to stay up to date with our latest policy. Continued use of the BigBat platform after changes take effect will be deemed acceptance of the updated terms.

Effective Date

This Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions.